1877-579-3099 (Available 24 x 7)- Call back
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Office Address
13690 Riverport Dr. Suite 200. Maryland Heights, MO 63043
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Contact Mail
info@nationalhomeassurance.com
Faqs
Frequently ask questions
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01. How soon after purchasing can I start using my coverage?
Most plans include a 30-day waiting period before coverage begins. However, home buyers get immediate coverage when purchasing a plan at closing. Once your coverage…
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02. Can I cancel my plan if I need to?
Yes. Cancellations within the first 30 days typically offer a full refund minus any service fees for claims made. After that, you may receive a…
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03. What’s not covered by my home warranty?
We don't cover pre-existing conditions, improper installation, lack of maintenance, damage from misuse, cosmetic issues, items outside the home's living space, or known recalls. We're…
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04. Is National Home Assurance worth it for newer homes?
Absolutely. Even new homes experience unexpected breakdowns—manufacturing defects happen regardless of age. Many builder warranties cover only structural issues, not appliances or systems. A home…
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05. Can I choose my own contractor, or do I have to use yours?
We connect you with pre-screened, licensed professionals from our trusted network. While we require you to use our network for covered repairs, this benefits you—no…
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06. How quickly can I get service when something breaks?
Our service request line is available 24/7. Once you submit a request, we dispatch a qualified technician typically within 24-48 hours for most repairs. For…
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07. How much will I pay when something breaks?
You'll pay only a small service fee (typically $75-$125) per service call. We cover the repair or replacement costs beyond that. For example, if your…
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08. What does a home warranty from National Home Assurance cover?
A National Home Assurance home warranty covers repair and replacement of your home's major systems and appliances due to normal wear and tear—including heating and…
Better coverage with caring agents
Every agent is thoroughly trained on our coverage plans, so you get accurate answers the first time. No guessing, no transferring between departments, no confusion about what's covered.
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01. How soon after purchasing can I start using my coverage?
Most plans include a 30-day waiting period before coverage begins. However, home buyers get immediate coverage when purchasing a plan at closing. Once your coverage starts, you have full access…
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02. Can I cancel my plan if I need to?
Yes. Cancellations within the first 30 days typically offer a full refund minus any service fees for claims made. After that, you may receive a prorated refund based on remaining…
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03. What’s not covered by my home warranty?
We don't cover pre-existing conditions, improper installation, lack of maintenance, damage from misuse, cosmetic issues, items outside the home's living space, or known recalls. We're transparent about coverage—no hidden surprises.…
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04. Is National Home Assurance worth it for newer homes?
Absolutely. Even new homes experience unexpected breakdowns—manufacturing defects happen regardless of age. Many builder warranties cover only structural issues, not appliances or systems. A home warranty gives you peace of…
